FAQ

Welcome

Please read the information below before ordering from us. When you purchase your order, it means you have acknowledged the information below. Keep in mind that this jewelry shop is run by one girl.

Customer care and General Inquiries

If you have any questions, please free free to email us at lovevibrantsouls@gmail.com. It is our priority to provide you with the exceptional service you have come to expect from Vibrant Souls. Your feedback is important to us. 

Orders

Orders are handmade within 3-15 business days. Please understand that this jewelry shop is small and personal, and I make orders as they come. If you need your order shipped by a certain date, email me and we can work out an arrangement to have it shipped within a specified time frame.

Shipping and Handling 

We ship worldwide with USPS First Class service. Shipping process takes around 3-5 business days to ship in the United States. Please allow 1-2 weeks for international deliveries. Delivery schedules are estimated and actual delivery times may vary depending on international customs / shipping locations. When estimating package delivery time, please allow time for credit approval, address verification and order processing. All orders do not come with free tracking at this time.

Tracking

We offer free tracking! You will receive an email with the tracking number provided once your jewelry has shipped.

Packaging

All products are packaged in a beautiful jewelry box, adorably wrapped with a bow and a sweet personalized message. Jewelry box is then protected in a bubble-wrapped shipping envelope.

Availability

All jewelry items are subject to availability. If an item is unavailable, we will inform you immediately.

Custom Designs

I love designing jewelry for a specific person or for a specific purpose. Custom designs for jewelry is available upon request. Contact us if you would like a custom design created for you or someone special :)
 

Returns and Exchanges 

As most jewelry orders are customized for you, returns and exchanges are not allowed.